To ensure each item is of the highest quality we do not store large quantities of stock, which means each piece of artwork is printed to order. Because of this bespoke production process, returns and refunds are only available when there is a clear issue with the printing or the materials used in the artwork.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
If an issue falls into one of these categories, we will offer a replacement or full refund.
Because each item is custom‑made, we cannot accept returns for reasons unrelated to production quality, including:
To process a claim, we require:
This helps us verify the problem and resolve it quickly. Please email these to: sales@jolee.photography and send your item to: Jo Lee Photography. The Longhouse, Stonehall Barns, Cymau, LL12 9TQ.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@jolee.photography.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged through our processes. If you need to exchange it for the same item, send us an email at sales@jolee.photography and send your item to: Jo Lee Photography. The Longhouse, Stonehall Barns, Cymau, LL12 9TQ.
To return your product, you should mail your product to: Jo Lee Photography. The Longhouse, Stonehall Barns, Cymau, LL12 9TQ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at sales@jolee.photography for questions related to refunds and returns.